Pakistan International Airlines has launched its mobile App and Online Check-in facility for its passengers. Passengers will now be able to book their tickets online,give feedback and also check-in through PIA website or mobile app prior to arrival at the airport.
These added facilities and features is part of the Digital Transformation Program at PIA with the aim to facilitate its passengers by providing online and self service capabilities.3
On one hand the mobile app will facilitate its customer and on other hand it will help PIA to increase its direct sales. Online Check-in facility is available both on PIA website and its mobile app,however initially available for domestic flights between Karachi, Lahore and Islamabad and will soon be implemented on all other domestic and international flights.
Passengers will be able to perform web check-in 24 hours prior to the scheduled departure and up to 03 hours before the flight departure time. However, passengers with web check-in would be required to report at check-in counter for baggage drop off at least 45 minutes prior to the flight departure time due to stringent security checks at the airport.
Acting CEO PIA, Mr. Nayyar Hayat while sharing his views on the occasion,said that Online Check-in through website and mobile app is a step forward in our quest to improve passenger experience with PIA and we will continue to bring further improvements in order to facilitate and please our passengers. He congratulated PIA’s ICT Department for the design and implementation of the new mobile apps and online check-In capability.